1. What should I do if my contacts are not comfortable to wear?
Our product passed the strict FDA and CE certification, so the probability of defective products is very low, The uncomfortable sensation when wearing them may be due to the following reasons:
- Continued wear for a long time.
- Eye strain or lack of clarity when wearing contacts.
- Hands or wearing tools are not adequately cleaned and disinfected.
We recommend that you follow our tips: https://www.unibling.com/pages/wear-care Please email us at service@unibling.com if you need further assistance.
2. What if I don't like the way it looks on me？
We're sorry to hear that. Please understand that different people have different eye colors resulting in differences in results. Please email us at service@unibling.com if you need further assistance.
3. What should I do if my contacts are slipping?
The most common reasons that could cause discomfort are the opposite side is worn or the base curve of your contacts does not fit your eyes.
It is recommended that you can add drops or artificial tears to ease the discomfort.
Please soak your lenses in fresh care solutions which are exclusive for soft contacts for 48 hours, then rinse and scrub them gently. Please carefully follow our wear&care guide to wear the contacts: https://www.unibling.com/pages/wear-care. Please email us at service@unibling.com If you need further assistance.
4. What should I do if I develop an allergy?
If you develop an allergy, remove your contacts immediately and seek medical attention as soon as possible if it is serious. Our product passed the strict FDA and CE certification, so the probability of defective products is very low. The allergies sensation when wearing them may be due to the following reasons:
- Continued wear for a long time.
- Eye strain or lack of clarity when wearing contacts.
- Hands or wearing tools are not adequately cleaned and disinfected, resulting in allergies.
Please email us at service@unibling.com if you need further assistance.
5. I missed an item from my order, what should I do?
We're sorry that there is an issue with your Unibling order. Firstly, please double check the item is on your order confirmation, and then check your emails (including junk/spam) to see if we've contacted you about the item going out of stock, or if your order could be arriving in more than one parcel. If none of these apply, please head over to contact us service@unibling.com for assistance.
6. I've received a faulty/wrong item, what should I do?
We're sorry that there is an issue with your Unibling order. Once you have received your order, please check for any damages or defects, and report them to us ASAP with your order number so that we can raise this with the manufacturer. All we ask is that you email us at service@unibling.com with photo evidence of the faulty item. The acceptance of faulty items is at our discretion.
7. How can I exchange?
If you want to exchange your item, the best way is to issue a return and then create a new order.
8. Can I return items after more than 30 days?
Unfortunately, we do not accept returns made after 14 days.
9. What is your return policy? Is there a return label?
We have a 14 day return policy, meaning that you have 14 days to make a return request after you receive your order. Please note that UNIBLING is only able to issue the item(s) unopened, undamaged, unused, and unexpired.
Unfortunately, as we are a growing company, we do not offer a return label. You will need to pay all costs for the return. It differs depending on where you are shipping from and how many items you are returning. We do not refund the cost of shipping returns.
10. What currencies can I use to place an order? Do banks charge for international transactions?
The current page will show you the currency of your region. The order will be charged in US at the latest exchange rate. Shipping charges and taxes will be calculated at the current exchange rate at checkout. We can't guarantee whether you will be charged a fee or not. However, we've found that customers who shop with us in their own local currency seem to be less likely to be charged bank fees.
11. When will I receive my refund？
We will contact you once we have received and inspected your return, and notify you if your refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
12. What is the return address?
We're sorry that there is an issue with your order. To begin a return, you can contact us at service@unibling.com with your order number. If your return is accepted, we will send instructions on how and where to send your package.
13. Do you refund delivery charges if I return something?
No, we do not refund the cost of shipping returns.
14. My refund amount is incorrect, what should I do?
We're really sorry if we've made a mistake with your refund! If this is the case, please get in touch with our Customer Care Team and we'll try and sort it out for you as soon as possible. The following may affect the amount you have been refunded: if you placed the order with a discount, the refund will be based on the discount price. Additionally, if you've been overcharged for your order, please contact us at service@unibling.com with a screenshot of your payment and we will check the amount of the order.
15. What happens to my refund if my card is no longer in use?
Unfortunately, we can only refund to your original account on the original transaction.
16. What payment methods are available?
You can make payments with most major credit cards, PayPal, Oxxo Via Payssion, and SPEI via Payssion in Mexico.
17. My payment failed, what should I do?
We are sincerely sorry for the payment failure during the payment process. You can try to pay by another payment method, or can you provide us with screenshots of the error information you received and we will check this for you. Please email: service@unibling.com
18. Can I enjoy 2 discount codes at the same time?
Only one discount type can be used for an order on Unibling.
19. I forgot to use my discount code when paying,what should I do?
Please contact us via service@unibling.com, then we will refund the amount corresponding to the discount code provided that the discount code is still active.
20. Why is the amount paid from the bank inconsistent withthe order amount?
Usually, this is because international transactions are subject to international bank charges, you can check with your bank for confirmation, or you can contact us for more information at service@unibling.com.
21. Why have I not receivedan order confirmation email?
Our system will automatically send an order confirmation email upon receipt of your payment. Please check your email address is correct and check your spam folder to see if it is there. Please contact us at service@unibling.com if you need further assistance.
22. My payment was declined, what should I do?
We are sincerely sorry for the payment failure during the payment process. If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined. You try to place a new order and pay with another payment method, or can you or provide us screenshots of the error information you received we will check this for you. Please contact us: service@unibling.com
23. How do I get a discount? If it has expired, what should I do?
